Muscat, Oman
Ooredoo has launched the Ooredoo Academy, in partnership with Huawei, and under the patronage of His Excellency Eng. Omar bin Hamdan Al Ismaili, CEO of the Telecommunications Regulatory Authority (TRA). The event was also attended by the CEO of Ooredoo, Bassam Yousef Al Ibrahim, and Chief People Officer, Khawla Al Amri. The Academy has been set up to develop employee skills, knowledge, and competencies. The Academy aims to boost performance, support career growth, and align employee capabilities with Ooredoo’s strategic goals. It also plans to collaborate with local universities, colleges, and national programs, creating opportunities for continuous learning and improvement.
As the first of its kind within Ooredoo, the Academy will introduce cutting-edge learning methods to upgrade the skills of employees across the board. With simulation rooms and tailored training for front-line employees, it will not only help employees grow but also enhance customer experience, thus ensuring they get the best service from an organisation that is truly customer-centric. This is all part of Ooredoo’s mission to empower its people while contributing to the company’s CX and innovation-driven goals.
The Ooredoo Academy is built around three main pillars: Training and Development to enhance employee skills, establishing an Assessment Centre to evaluate and guide individual progress, and creating an Innovation Hub to drive creativity and forward-thinking solutions.
Khawla Al Amri, Chief People Officer at Ooredoo, said: “The launch of Ooredoo Academy is a pivotal step in aligning our talent development with our long-term business strategy. By equipping our employees with cutting-edge skills and fostering a culture of continuous learning, we are not only enhancing individual performance but also driving innovation and agility across the organisation. Ooredoo Academy will play a key role in ensuring our workforce is future-ready, enabling us to better serve our customers and achieve our strategic goals in the fast-evolving digital landscape.”
With Huawei as the Academy’s main partner, Ooredoo will harness the latest technology to deliver impactful learning experiences. Huawei’s collaboration will help Ooredoo create a future-ready talent, equipped with the knowledge to thrive and deliver.
In addition to employee development, Ooredoo is committed to supporting the whole community through initiatives such as an apprenticeship program, which helps graduates to gain key skills and experience. This aligns with the company’s focus on social responsibility and fostering long-term growth.
The Ooredoo Academy will set a new standard for employee development, improving employee retention, enhancing skills, and boosting agility within the company.
For more information, visit the Ooredoo website: www.ooredoo.om.