Muscat, Oman
Ooredoo is expanding its annual Customer Day into a full week. Running from 4 to 8 October, Customer Week 2026 will bring together teams from across the business to understand first-hand what customers experience every day and where Ooredoo can make that experience better.
During the week, Ooredoo’s management will meet customers and frontline staff and hold one-to-one sessions to gather feedback. Key areas will be identified, with a focus on simplifying the customer journey, reducing waiting times to improve how efficiently requests are handled and creating a more seamless overall experience.
Saoud Al Riyami, Chief Executive Officer of Ooredoo Oman, said: “Putting our customers first starts with listening to them. Customer experience is a strategic pillar for Ooredoo and a key performance indicator for every employee, from the leadership team to store staff. Customer Week creates space for those conversations to happen directly and gives our teams the insight to act on them. Ultimately, we want every interaction with Ooredoo to show that our products and services have been designed with the customer in mind.”
Customer Week forms part of a wider customer experience programme across Ooredoo Group and its operating companies, reflecting the company’s continued focus on putting customers at the centre of how it operates and delivers its services.
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