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Ersal

Ersal

What is Ersal?

Ersal is a versatile multi-channel communication solution designed to empower business customers in their digital outreach efforts. Recognizing the evolving landscape of customer engagement, Ersal provides businesses with a centralized and intuitive platform to manage diverse communication channels, ensuring seamless and effective interactions with their audience. By consolidating critical communication tools into a single ecosystem, Ersal enables companies to streamline operations, enhance customer experience, and optimize their digital communication strategies.

ERSAL is a comprehensive unified communication platform that includes:

  • Bulk SMS and Mass SMS: High-volume text messaging for marketing, alerts, and notifications.
  • WhatsApp Business: Customer engagement through rich media messaging, automated responses, and two-way communication.
  • Email Marketing: Bulk email campaigns with personalized templates, tracking, and analytics.
  • Push Notifications: Instant alerts for mobile app users, with support for customized white-labeled apps.
  • Outbound Marketing Calls: Automated voice calls for promotions, alerts, and surveys.
  • Survey and Feedback Module: Create and distribute surveys with analytics for customer feedback.
  • Social Media Inbox: Unified messaging for Facebook, Instagram, and WhatsApp, enabling efficient customer support.
  • CRM System: Centralized customer management with interaction tracking, contact management, and reporting.
  • API Monetization: Secure and scalable APIs for businesses to integrate ERSAL’s communication services into their applications.
  • Advanced Reporting and Insights: Customizable reports for performance analysis across all channels.
  • All Your Channels, One API :
    Send SMS, WhatsApp, voice calls, emails, push notifications, and video — all through one platform.
  • Smarter Campaign Management:
    Use AI chatbots, surveys, CRM tools, and bulk messaging to reach your audience effectively.
  • Real-Time Performance Insights:
    Track delivery, engagement, and user behavior with advanced analytics and dashboards.
  • Flexible & Scalable for Any Business Size :
    Choose Cloud, On-Premises, or Hybrid, whether you’re a small a large business
  • Enterprise-Grade Security :
    Stay protected with two-factor authentication, role-based access, and global compliance

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