Fraudsters may contact customers through phone calls, SMS, WhatsApp, email or other messaging channels, pretending to represent Ooredoo or another trusted organization. They may claim that you have won a prize, that there is a problem with your account, or that urgent action is required. Their goal is often to trick you into sharing personal information, OTPs, PINs, passwords, bank details or other sensitive information.

Keep these simple precautions in mind:

Keep these simple precautions in mind:

• 1. Never share your OTP, PIN or password.Ooredoo will never ask for them.
• 2. Be careful with unexpected calls or messages. Do not trust someone just because they say they are from Ooredoo.
• 3. Do not click suspicious links. They may be used to steal your information.
• 4. Never share your bank or payment details with unknown callers or senders.
• 5. Be careful with unexpected prizes. If you did not join a competition, it could be a scam.
• 6. Do not rush. Scammers may pressure you to act quickly. Stop, think and verify.
• 7. Always verify unexpected calls or messages through Ooredoo customer service channels.

If you receive a suspicious call, SMS or other communication claiming to be from Ooredoo, do not provide any information, click any links or follow the caller's instructions. Report the suspicious activity to Ooredoo Customer Care at 1500 for verification and assistance. If you believe you have already been a victim of a scam involving financial loss, stolen banking information or other criminal activity, you should also report the incident promptly to the relevant authorities and your bank or financial institution, where applicable.

Think before you click. Verify before you trust. Never share your OTP, PIN or password.

Your awareness can help protect not only you, but also your family and the wider community from scams