Troubleshooting and Support

Reliable Solutions for Your Fixed Line Issues

5G/4G with indoor modem

5G/4G with outdoor modem

Fibre with indoor modem

5G indoor/slow speed

STEP 1: Diagnose the issue.

STEP 2: Check the connection.

STEP 3: Network check.

STEP 4: Changing location within the same building.

Click below to access the user manual for 5G indoor/slow speed

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5G indoor/ DISCONNECTION

STEP 1: Restart your modem & Check Physical Connections.

STEP 2: Verify signal strengths & placement.

STEP 3: Checking connection

Click below to access the user manual for 5G indoor/ DISCONNECTION

View Manual

5G indoor/ No Internet

STEP 1: Check bill/payment status.

STEP 2: Inspect all connections, verify SIM activation & APN settings.

STEP 3: Power-cycle the modem

STEP 4: Optimise modem location & reduce interference.

STEP 5: Perform factory reset.

Click below to access the user manual for CPE 5G 4321A

View Manual

No Internet

STEP 1: Check your data balance using the Ooredoo App or website.

STEP 2: Ensure the power adapter is plugged in properly and the modem is turned on.

STEP 3: Confirm that all cables are connected to the correct ports on the router.

STEP 4: If the issue persists, please contact us through any of our available support channels.

Click below to access the user manual for No Internet

View Manual

Disconnection issue

STEP 1: Restart your modem to refresh the connection.

STEP 2: Ensure the power adapter is securely plugged in and the modem has power.

STEP 3: If you are using a LAN cable, disconnect all cables and try connecting without them.

STEP 4: If the problem persists, please contact us through one of our support channels.

Click below to access the user manual for Disconnection issue

View Manual

Slow Speed

STEP 1: Run an internet speed test three times consecutively using Okla speed test Speedtest by Ookla - The Global Broadband Speed Test.

STEP 2: Record the results for each test, including download speed, upload speed, and ping.

STEP 3: Try to change your modem’s username and password.

STEP 4: Check your data balance on the Ooredoo App or website.

STEP 5: Internet speed may drop if you're far from the modem. We recommend using Mesh Wi-Fi to improve your coverage.

STEP 6: If you still experience the same issue, please contact us through one of our support channels.

Click below to access the user manual for Slow Speed

View Manual

Fibre - LOS issue

STEP 1: Check LOS indicator light.

STEP 2: Check Fibre Cable Connection.

STEP 3: Restart the Modem.

STEP 4: Contact customer Support Centre 1514.

Click below to access the user manual for No Internet

View Manual

Fibre -Disconnection

STEP 1: Check LOS Light.

STEP 2: Inspect Fibre Cable.

STEP 3: Connection.

STEP 4: Restart the Modem.

STEP 5: Contact customer Support Centre 1514.

Click below to access the user manual for Fibre -Disconnection

View Manual

Fibre -Slow speed

STEP 1: - Check LOS Light.

STEP 2: - Inspect Fibre Cable.

STEP 3: - Check Connection.

STEP 4: - Restart the Modem.

STEP 5: - Use Mesh.

STEP 6: - Contact customer Support Centre 1514.

Click below to access the user manual for Fibre -Slow speed

View Manual

Fibre - No Internet service

STEP 1: Verify Bill Payment Status.

STEP 2: Check ONT Indicator Lights.

STEP 3: Inspect Physical Connections.

STEP 4: Power Cycle the ONT and Router.

STEP 5: Contact customer Support Centre 1514.

Click below to access the user manual for Fibre - No Internet service

View Manual

Customer support topics

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.

Yes, you can try us for free for 30 days.

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Troubleshooting and Support

5G indoor/slow speed

5G indoor/ DISCONNECTION

5G indoor/ No Internet

No Internet

Disconnection issue

Slow Speed

Fibre - LOS issue

Fibre -Disconnection

Fibre -Slow speed

Fibre - No Internet service

Customer support topics