Troubleshooting and Support - Ooredoo Oman
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Troubleshooting and Support

Reliable Solutions for Your Fixed Line Issues

5G with indoor modem
5G with outdoor modem
Fibre

5G indoor/slow speed

STEP 1: Check your data balance using the Ooredoo App Ooredoo Oman App - Ooredoo Oman or website Home - Ooredoo Oman.

STEP 2: Run an internet speed test three times consecutively using Okla speed test Speedtest by Ookla - The Global Broadband Speed Test

STEP 3: Record the results for each test, including download speed, upload speed, and ping.

STEP 4: If you still experience the same issue, please contact us through one of our supporting channels

WhatsApp : 7900 1500
Contact center: 1514

Click below to access the user manual for 5G indoor/slow speed

View Manual

5G indoor/ DISCONNECTION

STEP 1: place your modem in a cool, shaded area — away from direct sunlight.

STEP 2: Restart your modem & Check Physical Connections.

STEP 3: Verify signal strengths & placement.

STEP 4: If you are using a LAN cable, disconnect all cables and try connecting without them.

STEP 5: Changing location within the same building.

STEP 6: If the you are facing the disconnection issue in only specific time in the day please contact us through one of our supporting channels

WhatsApp : 7900 1500
Contact center: 1514

Click below to access the user manual for 5G indoor/ DISCONNECTION

View Manual

5G indoor/ No Internet

STEP 1: Check bill/payment status Ooredoo Oman App - Ooredoo Oman

STEP 2: Power-cycle the modem.

STEP 3: Optimise modem location & reduce interference to get better signal.

STEP 4: Perform factory reset.

STEP 5: If you still experience the same issue, please contact us through one of our supporting channels

WhatsApp : 7900 1500
Contact center: 1514

Click below to access the user manual for CPE 5G 4321A

View Manual

Password change/ 5G indoor

STEP 1: Connect to the Router Use an Ethernet cable to connect your PC to the router, or connect via Wi-Fi using your mobile phone.

STEP 2: Access the Router Settings Open a web browser and type 192.168.0.1 in the address bar.

STEP 3: - Log In Enter the default credentials:

• Username: admin

• Password: admin

STEP 4: Go to Wi-Fi Settings Navigate to WiFi-2.4G Settings under the Wi-Fi Setting section.

STEP 5: Locate SSID and Password

• SSID: This is your Wi-Fi network name. You can change it to anything you like.

• Wi-Fi Password: This is your current wireless password. Replace it with a new password of your choice.

STEP 6: Save Changes After updating the password, make sure to save the settings.

Click below to access the user manual for CPE 5G 4321A

View Manual

Customer support topics

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Yes, you can try us for free for 30 days.
Yes, you can try us for free for 30 days.