Troubleshooting and Support

• Ooredoo Oman App: under the "Local"Tab, you will get the "Total Outstanding". To pay your bill, click on "Pay Now".
• My Account:under the Payments section: Click Here
• Self-service machines at:Click Here
• 1500 self-service:you can check your bill by calling 1500 customer care and follow the instructions.

• Ooredoo Oman App: underthe "Manage my plan" tab, click on"let's Go" and then "Add a New Plan".
• MyAccount: under Fixed Plans then “change data plan” Click Here
• USSD Menu: by dialling *161# and following the instructions

• Ooredoo Oman App:under "Data Products".
• MyAccount: under Fixed Plans then "check data balance" on the link Click Here
• Ooredoo Oman App:On the front page.

• Ooredoo Oman App:under "Manage My Plan", click on "Let's Go" and then "Add a New Plan".
• MyAccount: under Fixed Plans then "purchase more data" Click Here
• USSD Menu: by dialling *161# and following the instructions.

You can get the username & password from the bottom of the LTE Modem, as shown below:

My Account: under Fixed Plans then Manage Internet Access: http://www.myaccount.om

Now you can chat with us through Ooredoo WhatsApp and get more information about our services To start chatting please press the link below: https://ooredoo.om/Whatsapp

• Call 1500 to check if your account is Active, not barred, and no billing issue.
• Restart the Modem.
  
  
• check speed test from Click
  Note :Acceptable speed of Superfast Home Broadband is 80% of the applied speed.
  For Example: If customer has 100 mbps plan, normal speed (70 to 100 mbps) not less than 70 MBPS.
  
  
• If issue persists, then call 1514 to create a Trouble Ticket.
  Note: Do not reset the modem (ONT).
  
  

• Call 1500 to check if your account is Active, not barred, and no billing issue.
• Check if power adapter is properly plugged in and the modem is powered up.
  
  
• Check if the Optical Cable (Yellow cable) connected properly on the modem (Optical Port).
  
  
• If LOS (Red light) is ON in the modem, then check cables, restart the modem.
  
  
• Check if telephone cable is connected to TEL 1 port of the Modem (Port Tel 2 is disabled).
• Change the Handset Device.
  Note: Please don't reset the Modem..
• Change the Telephone Cable.
• If issue still persists, then call 1514 to create a Trouble Ticket.
  
  

• Restart the device.
  
  
• Check if the disconnection is related to the device itself (signals up and down). Or only WIFI.
• Check if power adapter is properly plugged in and the modem is powered up.
  
  
• Check if the optical cable (yellow cable) connected properly on the modem (optical port).
  
  
• Check if the optical cable (yellow cable) connected properly with the tab (fiber access terminal box) which is mounted on the wall.
  
  
• If issue persists, then call 1514 to create a Trouble Ticket
  Note: Do not reset the modem (ONT).
  
  

• Login to the IP Address: IP:192.168.100.1
• Press on "WLAN" , then "WLAN Basic Configuration" and then "WPA PresharedKey".
• Insert the password you would like.
• .Enable WPS.
  
  

• Login to the IP Address: IP:192.168.100.1
• Press on "Status" and then press on "User Device Information".
• Note: You can delete any devices you would like by pressing on " Delete".
  
  

• Do not look directly into the optical port without eye protection.
  
  
• Keep the device out of the reach of children as the components or accessories may be swallowed. (Dangerous Optical cable)
• You can also contact us through our social media channels 24/7 (Twitter, Facebook, Instagram) for faster assistance.
  For any further help, kindly contact us by Calling 1500 or +968-95011500 if you are abroad. Need our assistance? Contact us