Bill Explainer - Ooredoo Oman
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Your Bill, Explained

We make it easier for you to understand your monthly bill by clearly explaining each section. Select a page below to learn more.

Bill Summary Page
Usage Details Page
International Call Charge Page
Other Services Page
VAT Breakdown Page
Ooredoo Bill Summary
# Field Description
1Previous month balance This shows the total outstanding amount you didn’t pay from last month. It includes all services and VAT.
2Received payment(s)This shows any payment you made before this bill was created. It reduces what you need to pay.
3Total monthly chargesThis is the total cost of all services you used this month, including 5% VAT.
4Total amount dueThis is the final amount you need to pay after adding all charges and subtracting any payments or adjustments.
5Subscription chargesThe monthly cost of the plans or packages you're subscribed to.
6Additional charges Extra charges for services you used that are not part of your plan.
7Usage charges The total cost of all your calls, data, and other usage-based services.
8Discounts Explains why a discount was given, such as a promotion or loyalty reward.
9Total adjustments This includes any changes made to your bill by the system or a support agent, like corrections or updates.
10Total amountThe total amount for all your active subscription plans.
11VATServices where 5% Value Added Tax is added, as required by law.
12Total monthly chargesThe full total of all charges on this bill.
13Current Tier Your current tier in the Nojoom rewards program based on your usage.
14Points RedeemedThe value of your Nojoom points used to reduce your bill.
15Billing Survey [LINK]A short survey to share your feedback on your billing experience.
16Bill periodThe start and end dates for the period this bill covers.
17Invoice dateThe date this bill was created.
18Account No.Your unique ID number used for billing and service tracking.
19Bill due dateThe last day you can pay your bill without a late payment fee.
Do you need further clarification? No problem, contact us on Ooredoo WhatsApp: +968 7900 1500