We make it easier for you to understand your monthly bill by clearly explaining each section. Select a page below to learn more.
# | Field | Description |
---|---|---|
1 | Previous month balance | This shows the total outstanding amount you didn’t pay from last month. It includes all services and VAT. |
2 | Received payment(s) | This shows any payment you made before this bill was created. It reduces what you need to pay. |
3 | Total monthly charges | This is the total cost of all services you used this month, including 5% VAT. |
4 | Total amount due | This is the final amount you need to pay after adding all charges and subtracting any payments or adjustments. |
5 | Subscription charges | The monthly cost of the plans or packages you're subscribed to. |
6 | Additional charges | Extra charges for services you used that are not part of your plan. |
7 | Usage charges | The total cost of all your calls, data, and other usage-based services. |
8 | Discounts | Explains why a discount was given, such as a promotion or loyalty reward. |
9 | Total adjustments | This includes any changes made to your bill by the system or a support agent, like corrections or updates. |
10 | Total amount | The total amount for all your active subscription plans. |
11 | VAT | Services where 5% Value Added Tax is added, as required by law. |
12 | Total monthly charges | The full total of all charges on this bill. |
13 | Current Tier | Your current tier in the Nojoom rewards program based on your usage. |
14 | Points Redeemed | The value of your Nojoom points used to reduce your bill. |
15 | Billing Survey [LINK] | A short survey to share your feedback on your billing experience. |
16 | Bill period | The start and end dates for the period this bill covers. |
17 | Invoice date | The date this bill was created. |
18 | Account No. | Your unique ID number used for billing and service tracking. |
19 | Bill due date | The last day you can pay your bill without a late payment fee. |
Do you need further clarification? No problem, contact us on Ooredoo WhatsApp: +968 7900 1500 |