ESIM - Ooredoo Oman

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eSIM available now at Ooredoo Oman!

What are the benefits of the eSIM?

Ooredoo will offer a fully digitised user experience when subscribing to the eSIM

You’ll be able to switch between your personal and business number with ease - no need to physically swap cards in your phone! So say goodbye to cutting SIM cards to suit the size of the slot in your device or finding a SIM adaptor.

Plus, you can now have two mobile plans, which means:

  • One number for business and another number for personal use – or two personal numbers – you choose.
  • You can have separate voice and data plans with Ooredoo.

The eSIM will play a major role in the Internet of Things (IoT), as the technology is expected to be embedded in cars, drones, home appliances and more. You’ll have a fully ‘smart’ life in the not-too-distant future.

eSIM Supported DevicesApple

  • iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 Mini
  • iPhone 12, 12 Pro, 12 Pro Max, 12 Mini
  • iPhone SE
  • iPhone 11, 11 Pro, 11 Pro Max
  • iPhone XS, XS Max
  • iPhone XR
  • iPad Pro 12.9 inch (4th generation)
  • iPad Pro 12.9 inch (3rd generation)
  • iPad Pro 11 inch (2nd generation)
  • iPad Pro 11 inch (1st generation)
  • iPad Air (4th generation)
  • iPad Air (3rd generation)
  • iPad (8th generation)
  • iPad (7th generation)
  • iPad mini (5th generation)

Samsung

  • Samsung Galaxy S22 5G, Ultra 5G, S22+
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy Note 20 FE 5g
  • Samsung Galaxy Note 20 FE
  • Samsung Galaxy Note 20 Ultra, Ultra 5g
  • Samsung Note 20+
  • Samsung Fold LTE model
  • Samsung Galaxy Z Fold3 5G
  • Samsung Galaxy Z Flip 5G
  • Samsung Galaxy Z Flip
  • Samsung Galaxy S20, s20+ and S20 Ultra (Single SIM Nano-SIM and/or eSIM models)
  • Samsung Galaxy Z Fold2 5G
  • Samsung Galaxy Fold

Google Pixel

  • Google Pixel 6 Pro
  • Google Pixel 6
  • Google Pixel 5a 5G
  • Google Pixel 5
  • Google Pixel 4a
  • Google Pixel 4
  • Google Pixel 3 & 3XL (Limited support)
  • Google Pixel 2

Microsoft

  • Microsoft Surface Duo
  • Windows 10 PCs

Huawei

  • Huawei P40 and P40 Pro **

Oppo

  • Oppo Find X3 Pro

Sony

  • Sony Xperia 10 III Lite

Others

  • Nuu Mobile X5
  • Lenovo Yoga 630
  • HP Spectre Folio
  • Gemini PDA
  • Motorola Razr 2019
  • Palm Palm

These devices have no eSIM:

  • Pixel 3a purchased in South East Asia
  • No support for by Android Q Beta versions
  • Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce both eSIM and no eSIM versions
  • Huawei P40 Pro+
  • LG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo – no eSIM support yet

The eSIM will work the same way as a traditional SIM, but you don’t need a physical SIM. It will be embedded within your device and is activated over the air.

In the future many devices will be compatible with the eSIM – handsets, wearables, IoT etc.

Key benefits are:

  • You do not need to replace one SIM card with another when switching mobile operator
  • You do not have to keep cutting a SIM card to suit the size of the slot in your device or find a SIM adaptor

You can have 2 mobile plans from different operators. This means,

  • One number for business and other number for personal use
  • Have separate voice and data plans from Ooredoo

At the moment the following devices are supported:

  • iPhone XS
  • iPhone XS Max
  • iPhone XR

Normal SIM to eSIM change is available, if you would like to do so. You will retain the same number if you do wish to change to a traditional SIM.

Yes – you can have 2 numbers (one on eSIM and other on a physical SIM). You can select one number as a PRIMARY and the other as a SECONDARY.

No need to open the device. A QR code will be provided to you and you just need to go to the settings of your iPhone. From settings, click Add Cellular/Data Plan and then the QR code will be scanned and the profile will be downloaded after few steps (instructions on the device will guide you to complete the process).

Yes, it is possible to change your current physical SIM to an eSIM. This is subject to your handset supporting the eSIM and having updated supporting software to the latest version.

Yes, you can change the number on your eSIM, in the same way as you would with a physical SIM, except without physically changing a card over.

If you have more than 1 number/profile in your eSIM on your device, you can change it by turning on the number/profile that you want to set. The phone will automatically set the selected number as your eSIM number.

eSIM services are available for all ooredoo customers.

If you unable to activate your eSIM via QR code, please restart your phone and try again.

Please check if you have a compatible device with supporting software. If it still fails, please call the Ooredoo Contact Centre on 1500 and our technical team will assist you.

If you lose your handset

  • Change your Apple ID/Google ID password. By changing your Apple ID/Google ID password, you can prevent anyone from accessing your iCloud data/Android data or using other services (such as iMessage or iTunes or Google Play) from your missing device.
  • Login to iCloud / Android and set Lost mode on Find my iPhone/ Find my Device. If required, Erase your device
  • Report your lost or stolen device to the police. The police may request the serial number of your device. Find your device serial number.
  • Report your lost or stolen device to Ooredoo. Ooredoo can disable the account eSIM, preventing phone calls, texts, and data use.
  • A new QR code will be generated if required (if replacement phone supports the eSIM).

If you have registered your eSIM QR code to a first eSIM device then, your eSIM QR code will be linked to the first device you register it to. If you decide to switch devices in the future, you need to make sure your new device supports the eSIM and is certified by Ooredoo. You may need to obtain a replacement eSIM QR Code by contacting Ooredoo. The usual eSIM replacement cost applies.

Yes, you can re-use the same QR code up to 10 times. If you have exceeded 10 times, please contact Ooredoo. You may need to obtain a replacement eSIM QR Code. The usual eSIM replacement cost applies.