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FTTH Troubleshooting guides
1.The Super Fibre connection is not working, what should I do?

  • Call 1500 to check if your account is Active, not barred and there are no billing issues.
  • Check if power adapter is properly plugged in and the modem is powered up.

  • Check if the Optical Cable (Yellow cable) connected properly on the modem (Optical Port).

  • If LOS (Red light) is ON in the modem, then check cables, restart the modem.

  • If issue persists, then call 1514 to create a Trouble Ticket.
    Note: Do not reset the modem (ONT).

2.The Superfast connection is very slow, what should I do?

  • Call 1500 to check if your account is Active, not barred, and no billing issue.
  • Restart the Modem.

  • check speed test from Click
    Note :Acceptable speed of Superfast Home Broadband is 80% of the applied speed.
    For Example: If customer has 100 mbps plan, normal speed (70 to 100 mbps) not less than 70 MBPS.

  • If issue persists, then call 1514 to create a Trouble Ticket.
    Note: Do not reset the modem (ONT).

3. The Superfast Voice is not working, what should I do?

  • Call 1500 to check if your account is Active, not barred, and no billing issue.
  • Check if power adapter is properly plugged in and the modem is powered up.

  • Check if the Optical Cable (Yellow cable) connected properly on the modem (Optical Port).

  • If LOS (Red light) is ON in the modem, then check cables, restart the modem.

  • Check if telephone cable is connected to TEL 1 port of the Modem (Port Tel 2 is disabled).
  • Change the Handset Device.
    Note: Please don't reset the Modem..
  • Change the Telephone Cable.
  • If issue still persists, then call 1514 to create a Trouble Ticket.

4. The Super Fibre is disconnecting, what should I do?

  • Restart the device.

  • Check if the disconnection is related to the device itself (signals up and down). Or only WIFI.
  • Check if power adapter is properly plugged in and the modem is powered up.

  • Check if the optical cable (yellow cable) connected properly on the modem (optical port).

  • Check if the optical cable (yellow cable) connected properly with the tab (fiber access terminal box) which is mounted on the wall.

  • If issue persists, then call 1514 to create a Trouble Ticket
    Note: Do not reset the modem (ONT).

5. How to change the Super Fibre WiFi password for the Huawei Modem (HG8245H)?

  • Login to the IP Address: IP:192.168.100.1
  • Press on "WLAN" , then "WLAN Basic Configuration" and then "WPA PresharedKey".
  • Insert the password you would like.
  • .Enable WPS.

6. How can we view the devices connected to the Super Fibre WiFi?

  • Login to the IP Address: IP:192.168.100.1
  • Press on "Status" and then press on "User Device Information".
  • Note: You can delete any devices you would like by pressing on " Delete".

7. Safety Instructions :

  • Do not look directly into the optical port without eye protection.

  • Keep the device out of the reach of children as the components or accessories may be swallowed. (Dangerous Optical cable)
  • You can also contact us through our social media channels 24/7 (Twitter, Facebook, Instagram) for faster assistance.
    For any further help, kindly contact us by Calling 1500 or +968-95011500 if you are abroad. Need our assistance? Contact us

Home Broadband
How to change your USSD (contact) number?

  • 1500 contact center:Contact the call centre 1500 & request for changing the contact number.
  • Ooredoo Outlet: Visit the nearest Ooredoo store. You can find our store locations online here Click Here
  • My Account: Visit the webpage: http://www.myaccount.om and select "Account Profile"and then select " change USSD contact Number".

How to check and pay your bill ?

  • Ooredoo Oman App: under the "Local"Tab, you will get the "Total Outstanding". To pay your bill, click on "Pay Now".
  • My Account:under the Payments section: Click Here
  • Self-service machines at:Click Here
  • 1500 self-service:you can check your bill by calling 1500 customer care and follow the instructions.

How to subscribe to a plan or renew subscriptions for prepaid Home Broadband?

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  • Ooredoo Oman App: underthe "Manage my plan" tab, click on"let's Go" and then "Add a New Plan".
  • MyAccount: under Fixed Plans then “change data plan” Click Here
  • USSD Menu: by dialling *161# and following the instructions

How to check your data balance for fixed line postpaid accounts?

  • Ooredoo Oman App:under "Data Products".
  • MyAccount: under Fixed Plans then "check data balance" on the link Click Here
  • Ooredoo Oman App:On the front page.

How to get extra data?

  • Ooredoo Oman App:under "Manage My Plan", click on "Let's Go" and then "Add a New Plan".
  • MyAccount: under Fixed Plans then "purchase more data" Click Here
  • USSD Menu: by dialling *161# and following the instructions.

How to get your modem username & password?

You can get the username & password from the bottom of the LTE Modem, as shown below:

How to disable your internet access?

You can also contact us through our social media channels 24/7 (Twitter, Facebook, Instagram) for faster assistance.

For any further help, kindly contact us by Calling 1500 or +968-95011500 if you are abroad.Need our assistance? Contact us

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